Cookies Policy

1

What cookies are and how they work

Cookies are small text files that a website places on your computer, mobile phone, tablet or other internet-connected device. They allow the website to recognise your device and remember certain information about your visit. Cookies can help a website function properly, protect accounts, remember preferences and provide information about how the website is used.

Some cookies are created by Woohoo9 Casino and are known as first-party cookies. Other cookies may be placed by service providers or other organisations that support website features, security, analytics, advertising or communications. These are commonly known as third-party cookies. The use of a particular cookie can change as website features, technology and service arrangements develop.

Cookies may be session cookies or persistent cookies. Session cookies are generally removed when you close your browser. Persistent cookies remain on your device for a period of time or until you remove them. The period for which a cookie remains can differ depending on its purpose, settings and the technology used.

In addition to cookies, we may use related technologies such as pixels, tags, software development kits, local storage and device identifiers. In this policy, we use the term cookies to include these similar technologies where the context requires it.

Information that cookies may collect

Depending on the type of cookie and your settings, information collected may include your device type, browser type, operating system, language preference, approximate location, pages visited, links selected, time spent on a page, referring website, general interaction with the website and technical information about your connection. Cookies generally do not identify you by name on their own. However, information collected through cookies may be combined with other information where permitted by law and where necessary for the purposes described in our Privacy Policy.

2

Why Woohoo9 Casino uses cookies

Cookies help Woohoo9 Casino provide a reliable, secure and useful online experience. Some cookies are essential because the website may not operate correctly without them. Other cookies support optional functions, measurement, personalisation or communications. We use cookies and similar technologies for purposes such as the following:

• Operating the website and making requested pages, features and services available.
• Maintaining sessions and remembering information that is needed while you move between pages.
• Supporting account access, authentication and the security of online interactions.
• Detecting unusual activity, fraud, abuse, technical faults and other risks that could affect users or the website.
• Remembering choices such as language, region, display settings and cookie preferences.
• Understanding how visitors use the website, including which pages and functions are most useful.
• Testing, improving and developing website content, performance, navigation and functionality.
• Measuring the effectiveness of communications, promotions or website campaigns where relevant and permitted.
• Helping us deliver information and content that may be more relevant to your interests, subject to your choices and applicable law.
• Producing aggregated reports and statistics that help us manage and improve the website.

Essential cookies may be used without a separate consent option where they are necessary to provide a service you have requested, operate the website, maintain security or meet another lawful purpose. Where consent is required for optional cookies, we will seek it through an appropriate cookie notice or preference tool. You can change your choices at any time, although withdrawing consent does not affect processing that occurred before your change.

Cookie categories

• Strictly necessary cookies: These support core website functions, account security, session management and basic navigation. They cannot usually be disabled through the cookie preference tool because the website may not work properly without them.
• Preference cookies: These remember settings and choices so that the website can respond in a consistent way when you return or move between pages.
• Analytics cookies: These help us understand website traffic, usage patterns, errors and performance. Information is generally analysed in an aggregated or de-identified form where possible.
• Functional cookies: These support enhanced features and services that improve usability but may not be essential for basic website access.
• Advertising or measurement cookies: Where used, these may help measure campaigns, limit repeated advertisements or support the delivery of content that may be relevant to you. These cookies are subject to available choices and applicable legal requirements.

3

Your choices and managing cookies

When you first visit the website, you may be shown a cookie banner or preference tool. This tool may allow you to accept optional cookies, reject optional cookies or choose categories individually. Your choices may be stored in a cookie so that the preference message does not appear every time you visit. If you clear your cookies, use a different browser or use another device, you may need to set your preferences again.

You can also manage cookies through your browser settings. Most browsers allow you to view stored cookies, delete some or all cookies, block cookies from particular websites, block third-party cookies or receive a warning before a cookie is placed. Browser controls differ, so you should check the help or settings information provided by your browser manufacturer.

1. Open your browser settings or privacy controls.
2. Find the section dealing with cookies, site data, tracking or permissions.
3. Choose whether to allow, block, delete or limit cookies.
4. Close and reopen the browser if required, then revisit the website to confirm your settings.

Blocking or deleting cookies can affect how the website works. You may be unable to access some features, your preferences may not be remembered, pages may not display as intended, or certain account and security functions may be unavailable. Blocking optional cookies should not normally prevent access to basic pages, but the effect can vary depending on your device, browser and the features being used.

If you use more than one browser or device, cookie settings apply separately to each one. Private or incognito browsing may limit the storage of cookies, but it does not necessarily prevent all technical information from being processed. Your network provider, device settings and other services may also have controls that affect tracking technologies.

Consent and withdrawing consent

Where applicable, we ask for consent before using optional cookies. Consent is voluntary and you may withdraw it through the available preference controls or by adjusting your browser settings. Withdrawing consent may not remove cookies that were already placed on your device, so you may also need to delete them using your browser controls. We may retain a record of your cookie preference to respect your choice and demonstrate that the relevant preference process was made available.

4

Third parties, retention and updates

Some website functions may be provided with the assistance of third-party service providers. These providers may use cookies or similar technologies to support hosting, security, analytics, communications, payment-related functions, customer support, fraud prevention or other services. We expect providers to handle information in accordance with their contractual obligations and applicable privacy requirements. Third-party services may have their own privacy policies and cookie information, which we recommend reviewing where relevant.

We do not control every cookie that may be placed by a third-party service, and third-party practices can change independently. A third party may process information in Australia or another country, subject to the arrangements and safeguards described in its own documentation and our Privacy Policy. This policy does not replace the privacy terms of third-party websites, applications or services that you may access through links or features on our website.

The length of time information is retained depends on why it was collected, the type of technology used, operational requirements, security needs and legal obligations. Session cookies are usually short-lived, while persistent cookies may remain for longer. We review retention periods where appropriate and take reasonable steps to remove or anonymise information when it is no longer needed for the purpose for which it was collected, unless retention is required or permitted by law.

Privacy and responsible use

Cookies may support security, account functions and a consistent online experience, but they do not replace responsible account practices. You should keep your login details confidential, use trusted devices where possible, sign out when appropriate and avoid allowing other people to access your account. If you believe that your account or device has been used without permission, follow the available security or account-support process.

Our use of cookies is intended to support the operation and improvement of our website. It does not change the need to comply with applicable age, identity, account, responsible gambling and other legal requirements. Information connected with website use may be handled in accordance with our Privacy Policy, including provisions dealing with collection, use, disclosure, security and individual privacy rights.

Changes to this Cookies Policy

We may update this Cookies Policy when our website, technologies, services, legal obligations or cookie practices change. The updated version will be published on this page with a revised effective date where appropriate. You should review this page from time to time so that you understand how cookies are used. Continued use of the website after an update may be subject to the updated policy, while any consent requirement will continue to be handled through the available preference controls.

Questions and privacy requests

If you have a question about this Cookies Policy, wish to request information about how your personal information is handled, or need help understanding your available choices, please use the official contact or privacy request channel made available on the Woohoo9 Casino website. We will assess requests in accordance with applicable Australian privacy requirements and may need to verify your identity before responding.