Privacy Policy

1

Information we collect and why we use it

When you visit the Woohoo9 Casino website, create an account, use our services or contact support, we may collect and handle personal information about you. The information collected depends on how you interact with the website, which services you use and which checks are needed to operate the account safely. We aim to collect information that is relevant to providing services, supporting players, preventing misuse and meeting applicable legal obligations.

Account and contact details

We may collect details such as your name, date of birth, residential information, username, account credentials and contact details. We may also record your account preferences, responsible gambling settings, consent choices and communications with customer support. This information helps us create and manage your account, provide services, respond to questions and communicate important information about your account.

Identity and verification information

We may request identity or verification documents to confirm your identity, age and eligibility. Depending on the circumstances, this may include identity documents, proof of address, verification information or other material needed for account security. These checks help us meet our obligations, reduce fraud, prevent unauthorised account use and protect the integrity of the services.

Payment and transaction records

We may keep records of deposits, withdrawals, wagers, winnings, account balances, payment attempts and other transactions connected with your account. Payment providers may process payment information when you use their services. We may receive information needed to confirm, reconcile and record a transaction without necessarily storing complete payment card details ourselves.

Device, cookie and usage information

When you use the website, we may collect technical and usage information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referral information and interactions with website features. We may also receive information about technical errors, security events and website performance. Some of this information may be collected automatically through cookies or similar technologies.

We use personal information for purposes connected with running the website and providing services. These purposes may include account administration, identity verification, payment processing, customer support, security monitoring, fraud prevention, responsible gambling support and compliance with legal requirements. We may also use information to investigate suspected misuse, improve website functionality and communicate service updates.

• Create, verify, administer and maintain your player account.
• Provide gaming services, website features and customer support.
• Confirm your identity, age and eligibility.
• Process, confirm and reconcile deposits, withdrawals and other transactions.
• Carry out security, anti-fraud, anti-money laundering and responsible gambling checks.
• Communicate with you about your account, support requests, security matters and service changes.
• Investigate suspected fraud, technical attacks, misuse or breaches of applicable terms.
• Monitor and improve the performance, safety and reliability of the website.
• Meet legal, regulatory, tax, reporting, audit and record-keeping obligations.
• Send marketing communications where permitted and where you have provided consent or another lawful basis applies.

2

Sharing and handling of personal information

We may share relevant personal information with service providers that help us operate Woohoo9 Casino and provide services to players. These providers may support hosting, information technology, payment processing, identity verification, customer support, fraud prevention, security, analytics or communications. Providers are expected to handle information appropriately and only for authorised purposes.

We may also disclose information where reasonably necessary to comply with a legal obligation, respond to a valid request, protect the safety or rights of a person, investigate suspected unlawful activity or protect the security and integrity of the website. We aim to share only the information reasonably needed for the relevant purpose.

Some service providers may operate outside Australia, or information may be accessed from another country. Where this occurs, reasonable steps are taken to support secure and appropriate handling of personal information. The location of a provider does not change the need to use information only for authorised business, security, support or compliance purposes.

We may combine information from different interactions with the website where this is reasonably necessary for account administration, verification, security, support or legal purposes. For example, information supplied during an identity check may be considered together with transaction records or previous support communications to help confirm that activity is legitimate.

Marketing communications

Where permitted, we may use your contact details to send information about services, features, promotions or other marketing communications. Marketing preferences can be changed at any time. Withdrawing consent to marketing does not stop essential communications relating to your account, security, transactions, responsible gambling or service administration.

Cookies and similar technologies

Cookies are small text files and similar technologies that may be placed on your device when you visit a website. They can help maintain a secure session, remember preferences, understand how visitors use the website, support website performance and identify unusual activity. Some cookies may be essential for account functions, while others may support preferences, analytics or marketing.

You can manage, block or delete cookies through your browser settings. Most browsers allow you to view stored cookies, restrict categories, receive warnings before cookies are placed or remove existing cookies. If you disable essential cookies, some account or website features may not work as intended. Changing browser settings may not remove information already connected with your account or previously collected for another permitted purpose.

3

Security, storage and retention

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. These measures may include access controls, authentication processes, secure systems, monitoring, staff procedures and supplier requirements. Access to personal information is limited to people and service providers who need it for an authorised purpose.

No website, electronic transmission method or storage system can be guaranteed to be completely secure. You should keep your account credentials confidential, avoid sharing access details and contact support if you suspect that your account or personal information has been accessed without permission. We may take reasonable steps to investigate security incidents and reduce the risk of further unauthorised access.

We keep personal information for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. Closing an account therefore does not necessarily result in the immediate deletion of every record.

Information may need to be retained for legal compliance, fraud prevention, dispute resolution, auditing, security, responsible gambling or other permitted purposes. When information is no longer required, we take reasonable steps to securely delete it, destroy it or make it anonymous. Retained information continues to be handled in accordance with this Privacy Policy and applicable requirements.

Account closure

If you close your account, we may continue to hold certain records where they are needed for legal, security, transaction, support or record-keeping purposes. We may also retain information needed to prevent repeated misuse of the services or to respond to later enquiries. Account closure does not remove information that we are required or permitted to retain.

4

Your privacy rights and how to make a request

Depending on your circumstances and applicable privacy requirements, you may have rights and choices relating to personal information held about you. To exercise a privacy right or ask a question about your data, email support@woohoo9-casino.com. Please provide enough information for us to understand your request. We may need to verify your identity before providing information or making changes, particularly where a request involves account details, payment records or identity documents.

• Access your data: You may ask for information about the personal information we hold about you and, where appropriate, a copy of that information.
• Correct your data: You may ask us to correct personal information that is inaccurate, incomplete, misleading or out of date.
• Delete your data: You may request deletion of personal information where it is no longer needed or where deletion is otherwise available under applicable requirements. Some information may need to be retained for legal, security, fraud prevention or other permitted purposes.
• Withdraw marketing consent: You may withdraw your consent to marketing communications at any time by emailing support@woohoo9-casino.com. You may also use an unsubscribe option included in a marketing message where one is provided.
• Ask questions or make a complaint: You may contact us if you have concerns about how your personal information has been collected, used, stored or disclosed.

We aim to respond to privacy requests within a reasonable timeframe. The timing and extent of a response may depend on the nature of the request, identity verification, the information involved and any legal, security or confidentiality restrictions. If we cannot take the requested action, we will generally explain the reason where we are permitted to do so.

A request to delete data does not necessarily remove all records immediately. Information may continue to be held where retention is required by law or reasonably necessary for security, fraud prevention, dispute resolution, transaction records, responsible gambling or another permitted purpose. We may also retain a record of your privacy request and our response.

5

Children, policy changes and further information

Children and eligibility

The services are intended only for people who meet applicable age and eligibility requirements. We do not knowingly invite children to create gambling accounts or provide personal information for gambling purposes. If you believe that an ineligible person has provided information through the website, email support@woohoo9-casino.com so the matter can be reviewed.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, information practices or applicable requirements change. The latest version will be made available on this website. We encourage you to review this page from time to time so you remain aware of how information may be collected, used, shared and stored.

Contact about your personal information

For access, correction, deletion, privacy questions or withdrawal of consent to marketing, email support@woohoo9-casino.com. Include a clear description of your request and, where appropriate, the account details needed to help us locate the relevant information. We will handle requests in accordance with applicable requirements and may ask for additional information to protect account security.